Delete your data

Delete your account in the app

The owner of a business can delete it, with everything in it, at any time:

• Sign in, open Settings and tap “Account” at the foot of the page.
• Tap “Download all your data” first if you want to keep a copy. Tax law may require you to keep your invoices for several years.
• Tap “Delete my account” and type your business name to confirm.
• We email you the date your data will be deleted: 15 days later. Until then every page shows “Keep my account”, which cancels the deletion.

Ask us by email

If you can't sign in, or prefer to ask, write to connect@quotera.in from the email address you sign in with, with the subject “Delete my data”. We confirm by email and schedule the same 15-day deletion, which you can still cancel.

We never ask for your password or sign-in code to do this.

Remove only your WhatsApp connection

If you connected your WhatsApp Business number to Quotera, you can remove just that connection and keep your account:

• In Quotera: open Settings, then WhatsApp, and tap “Disconnect WhatsApp”.
• Or at Meta: remove Quotera's access to your WhatsApp Business account in your Meta Business settings.

Either way, as soon as we know (at once in Quotera, or when Meta tells us), we stop sending messages from your number and delete the stored access permission and your WhatsApp account details. Your WhatsApp Business app and its chats are not affected. The delivery record of messages already sent (the number, time and whether it arrived) stays with those documents until you delete your account.

What is deleted

When the 15 days are over, we permanently delete:

• Your business profile, settings, logo, signature and other uploaded files.
• Your clients, products and services, quotations, invoices, credit notes, payments, income and expense entries and notes.
• Client links: they stop opening, for you and your clients.
• Your WhatsApp connection and its message records, alerts and the devices registered for push alerts.
• Finally, your sign-in.

Deleted data can't be brought back, so download your copy before the date.

What we keep, and for how long

Copies in our providers' backups are removed within their normal backup cycle, usually within 30 days.

We may keep a short record that a deletion was done, with the email address masked, to show we acted on it, and other limited records only where the law requires it, or to resolve disputes and prevent misuse.

Messages already delivered to your clients by email or WhatsApp stay on their devices; we can't remove those.

If you are a client of a business on Quotera

The business that sent you a quotation or invoice decides what it keeps about you, and may need to keep invoices by law. Please ask that business first. You can also write to connect@quotera.in with the business's name; we pass your request on and help.

Contact

Questions about deleting data: connect@quotera.in. Grievance Officer: Hardik Kareliya, Corebit Infosoft, Rajkot, Gujarat, India. We acknowledge every request within 48 hours. More about how we handle data is in our Privacy Policy (quotera.in/privacy).